"Community Feedback Process Needs Reform" is the title of this article, and while it's whiny in places and bullying in others, there are a number of good points noted.

In short, the problem with community feedback is not the concept itself, but the way it is executed. We do it too often, for too many things, for too long, and in the wrong manner. We ask the wrong questions of the wrong people and use the answers in the wrong way. Professionals and politicians have so far been afraid to admit there is a problem outside of private conversations, because it can seem anti-democratic and even anti-American to appear opposed to the town hall ethos of local control.

https://www.vice.com/en/article/n7z5jm/thank-you-for-your-feedback